Can I get any compensation for delay? My mechanic is about to start charging me rent as he has my car sat there preventing him doing other work.
Or can I get refund through paypal as I may need to order elsewhere?
Established in 2002 it brings together people from all over the world to discuss their one love of Type R's.
billster wrote:Ordered a whole load of engine parts from tegiwa and they've not turned up yet. Originally promised them in 10 days (by 23rd June) chased them and they said be here this week guaranteed. They're still not here yet. Paid via paypal.Tegiwa customer service,,,,,,,,,,
Can I get any compensation for delay? My mechanic is about to start charging me rent as he has my car sat there preventing him doing other work.
Or can I get refund through paypal as I may need to order elsewhere?
muz wrote:I'm surprised as I've used them on a few occasions without any issue, unlike another place on here... If you have your own mechanic don't your own delivery guy too?
brucelee11271940 wrote:third is keep in a neutral position in the house, this gives you eyes and ears.
scot wrote:Probably caught fireLmfao! Bloody tegiwa. Can't trust em! That's what crossed my mind actually!
Sedge wrote:Unless otherwise stated, 30 days in considered (in the Distance Selling Regs) to be a reasonable amount of time for items to arrive. As you have had a stated time of 10 days you can cancel your order with no penalty. If in doubt consult the Consumer Protect (Distance Selling) Regulations 2000 (as amended 2005).Thanks for this. I'll have a read over the weekend and see what I can do, it's almost 30 days now anyway.
http://www.legislation.gov.uk/uksi/2000 ... tents/made
http://www.legislation.gov.uk/uksi/2005 ... tents/made
Tegiwa should provide you with a refund without you needing to go through PayPal directly.
yella wrote:I'll look at sourcing elsewhere over the weekend. But this is the likely option to be honest. I didn't choose to put car in storage, but their inability to honour their part of the agreement may mean that I incur unnecessary charges. I wonder how I stand with that? Probably small claims court or something.
Tegiwa customer service,,,,,,,,,,
well you can't automatically claim compensation from them for storage etc as they have not put the car in sotrage that was your choice. As for the delay, all depends on the agreement you signed up to when ordering the parts, i cannot see anything on tegiwas site that indemnifies them from delays and they do say most parts are there with in.
To be honest i would just cancel the order which you can do without charge as htye have not kept tot here promise twice and source elsewhere.
yella wrote:What exactly is it you have ordered??A whole load of Honda OEM engine parts, including bearings, oil pump, bolts, gaskets etc. Over £600 in total.... funny thing is I ordered a few other Honda parts that were less urgent from the states and they were here in under 10 days! I should set up an import business, the parts were so much cheaper than even Tegiwa!!!
yella wrote:i would also take time to complain to tegiwa, they still seem insistent on denying problems exist. I had another issue with them recently not sending to the specified delivery address on the order form.I will be complaining as it's really delaying my engine rebuild now.
Tegiwa annoy me as with descent customer service never gets any better despite new staff being assigned to it.
scot wrote:Probably caught firethis will haunt Tegiwa forever
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